RC-Tanks.net - Scale Model Radio Controlled Tanks Terms & Conditions / Privacy Policy

Terms and Conditions

All damaged deliveries or shortages must be reported within 24 hours of receipt.

For all standard items a period of 6 months from the date of the invoice shall apply.

Returns Policy:
When you return an item always return a copy of your invoice and a note of your name, address, tel number and a brief description of why you are returning it.

In the unlikely event that your new purchase is faulty and/or damaged then please contact RC-Tanks immediately (sales@rc-tanks.net) to discuss your problem. At our discression, a replacement product will be dispatched to you, although this WILL NOT happen until the originally purchased goods are returned with the ORIGINAL invoice and are confirmed to be faulty by our engineers.

No refunds will be given on any product that has been damaged by neglegence, carelessness or misuse.

Unwanted products must be returned to us within 7 days and must be "AS NEW",un-opened, un-used and in the original, undamaged packaging missing no items from the packaging including the complimentary packet of BB's and the original invoice.

All refunds will have the original cost of postage and the cost of the refund (£1) deducted from them.
You are responsible for all return postage.
NO refunds can be issued on products that have been custom built.

IF YOU HAVE ANY DOUBTS PLEASE CONTACT US IMMEDIATELY

OUR ENGINEERS ARE ALL FULLY TRAINED TO UNDERTAKE REPAIR AND REMEDIAL WORK. UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO DISASSEMBLE ANY PRODUCTS PURCHASED FROM US YOURSELF - DOING SO WILL INVALIDATE YOUR WARRANTY.

PLEASE OBSERVE ANY ADVICE GIVEN AT THE TIME OF PURCHASE.

How do I get my RC-Tanks product repaired under its warranty?:

If a product proves faulty within 6 months from the date of purchase due to a manufacturing defect you should contact us immediately. We will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to the following conditions:

Conditions of the Warranty:

Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.

Exclusions:
The RC-Tanks warranty does not include any the following:
-Any transportation costs incurred in transporting the item back to us for repair.
-Any breakages as a result of accidental/neglegent damage.
-Any routine maintenance required
-Any faults arising from misuse
-Any faults arising from any repairs not previously carried out by ourselves

-Any upgrades that have been installed in the product other than those done by the RC-Tanks engineers

Your RC-Tanks warranty is also invalidated if:
The product has been altered or adjusted in any way from its original format (unless carried out by our engineers)
Any repairs or maintenance to the item(s) have been carried out by any non RC-Tanks personnel
A fault has arisen from the use of poor quality sub standard BB's.

RC-Tanks may change the terms and conditions of our warranty from time to time.
English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.

PRIVACY POLICY

What we collect

We may collect the following information:

· name and job title

· contact information including email address

· demographic information such as postcode, preferences and interests

· other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products and services.

· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a 11px file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales~tactical-kit.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A 11px fee will be payable. If you would like a copy of the information held on you please write to RC Tanks ltd, or email us at sales@rc-tanks.net

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

RC Tanks, the courtyard, conquest drove, farcet, peterborough, PE7 3DH.

RC Tanks may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2010.

RC Tanks is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This privacy policy sets out how RC Tanks uses and protects any information that you give RC Tanks when you use this website.